Cancellation & Refund Policy

Last updated on 20-05-2025 14:30:00

This document outlines how you can cancel or request a refund for a subscription or service purchased through the Infits Platform. This policy is published in accordance with applicable laws and forms an integral part of our Terms & Conditions.

Infits believes in helping its customers as far as possible, and has therefore adopted a comprehensive cancellation and refund policy. Under this policy:

Subscription Cancellations

  • Cancellations will be considered only if the request is made within 24 hours of the initial subscription or service purchase and before any personalized onboarding, consultation, or usage has commenced.
  • Once usage begins, including login or access to any feature of the service, cancellation requests will not be entertained.
  • Infits does not accept cancellation or refund requests for partial use of the service, unused time during a subscription period, or change of mind after usage begins.

Product Issues & Technical Problems

  • In case of any technical issues or failure to access the service, please contact our customer support team within 48 hours of facing the issue. Our team will attempt to resolve the problem.
  • If the issue cannot be resolved and is determined to be caused by a fault on our end, a full or partial refund may be considered.
  • If you believe that the service received is not as described on the site or not as per your expectations, please bring it to the attention of our customer service team within 2 days of purchase. After evaluation, a decision will be made on whether a refund or service credit is applicable.

Refund Processing

  • In case a refund is approved by Infits, it will be credited within 7 business days to your original method of payment.
  • Please ensure that the name used for your account matches with the name on the bank account details for smooth processing of refund transactions.

Exclusions

  • This policy does not apply to free trials, promotional access, or demo versions of the Platform.
  • For any third-party products or services that come with a warranty from manufacturers, please refer the issue directly to them as per their warranty policy.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact our Customer Support team through the contact information provided on our website.